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Help Center
Find answers to all your questions about Instanizer SMM services. We are ready to help you 24/7.
Frequently Asked Questions
Answers to the most common questions from our users. Pick the topic that matches your question.
Showing 10 questions
To sign up, click the 'Sign Up' button in the top right corner, then fill in the registration form with a username, email, and a strong password. Once registration is complete, you can sign in right away and start ordering.
Sign in to your dashboard, choose the 'New Order' menu, pick the service you want, enter the target link and the quantity you need, then click 'Place Order'. Make sure your balance is sufficient before ordering.
Payments are processed through Tripay with channels such as bank Virtual Account, e-wallets, QRIS, and retail outlets. The list of active channels and their fees is always shown on the Top Up page.
Most orders are processed automatically and start within 1-15 minutes. For certain premium services, processing can take up to 24 hours. You can track order status in the 'Order History' menu.
At the moment you cannot change your password yourself from the dashboard. Contact our support team through the WhatsApp, Telegram, or email listed in the Help Center, and we will help after verifying account ownership.
The minimum top-up is Rp 10.000 and the maximum is Rp 50.000.000 per transaction. Payment channel fees and the balance that will be credited are shown in the summary before you pay.
An order may not have started for a few reasons: the link is invalid, the target account is private, or there is a queue. Check the order status in your dashboard and contact support if the order has not started within 24 hours.
We never ask for your social media account password; a target link or username is enough. That said, social media platforms can change their policies or remove interactions at any time, so results cannot be fully guaranteed. Read the Terms & Conditions for details.
A refill is a guarantee to replace followers/likes that are lost within a certain period. If a service has a refill guarantee and a drop occurs, you can request a refill from the order history page.
There is currently no automatic bonus for top-ups. The balance credited is the top-up amount minus merchant fees, and the amount is shown in the summary before you pay.
Contact the Support Team
Cannot find the answer you are looking for? Our support team is ready to help.
Operating Hours
- WhatsApp & Telegram
- 24/7
- Email Support
- 1-24 hours
Send a Message
Tips & Tricks
Get the most out of Instanizer services with these tips.
Optimize Your Orders
For the best results, make sure the target account is not private and use the correct link. Choose high-quality services for more natural engagement.
Start an OrderCompare Payment Fees
Each payment channel has a different fee. Check the top-up summary before paying to see the total invoice and the balance that will be credited.
Top Up NowRefill Services
Choose services with a refill guarantee for maximum protection. If a drop occurs, you can request a free refill within the guarantee period.
View Order History
Still Have Questions?
Our professional support team is ready to help you find the best solution for your SMM needs.